You use the Details panel to edit or update settings for an Agent Assistant application.

Details Tab


Details panel settings are described in the following table:

Setting Description
Application Name The name of the application.
Description A brief description of the application.
Channel Type The channel that will be used to run the application.
Application Key A read-only identifier used externally to invoke the application. It is defined automatically in the Admin Console when an application is added. For details on how to re-generate this key, click here.
Active Indicates whether the application is currently active. The application key of an inactive application is disabled, and users are unable to access Flows.
Internal Timeout The period of time (in seconds) during which the client can send requests without the need for revalidation of the access token by the authorization server.
Client Authentication Scheme Select from Query Parameters or or Header Parameters. This value is provided by the 3rd party authorization server, at the time of client registration.
Authentication Scheme Select from Query Parameters, Form Parameters or Header Parameters. This value is provided by the 3rd party authorization server, at the time of client registration.
Scope The set or types of data that may be retrieved by the access token.
Grant Type Authorization Code is supported.
Token Name The access token name used by the authorization server. To use the default value (access_token), leave this parameter blank.
Modified On The last date and time that changes were made to this Application.
Modified By The last Admin who made changes to this Application. 
Session Timeout (in minutes) The period of time for which an idle Flow (not being navigated by the user) is still considered active. After the Session Timeout is reached, the Flow is considered abandoned, and if the user attempts to continue it, an error message is displayed.
The default Session Timeout value is 30.

 

Client Settings Tab

This tab displays settings that define the default functionality of the application. For more information, see Client Settings for Applications.

Index.html Tab

This tab enables you to customize the UI display for the application. For more information, see Customizing the UI for an Application.

Events Tab

This tab enables you to trigger selected Service Flows whenever a specific Event occurs while the application is running. For more information, see Using Application Events: Overview.

Editing Agent Assistant Settings

  1. From the Applications page, click the desired application name. The selected Application Details page is displayed, with the Details tab displayed by default.
  2. At the right upper corner of the page, click Edit. The Applications fields become editable.
  3. Update settings in the Details tab, as required.
  4. Update settings in the Client Settings tab, as required. For more information, click here.
  5. To customize how UI components appear to a customer (for example, to change the application Title, headers and footers, or add custom Javascript code) edit the index.html tab settings. For more information, click here.
  6. Update the Events tab, as required. For more information, click here.
  7. At the top right corner of the page, click Save. A confirmation message is displayed, and the Applications page opens.

 

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