After running a Funnel report, the report is displayed on a new page of the Admin Console. This article describes the Funnel report presentation and explains how to save a Funnel report in CSV format:
- Understanding Funnel Reports
- Viewing Report Phase Details
- Exporting Funnel Reports
Understanding Funnel Reports
A Funnel report summarizes how many users started an Interaction and then followed a specific flow within that Interaction. The following diagram shows a sample Funnel report. The different features of the report are explained in the table below the figure.
| Number | Feature | Description |
|---|---|---|
| 1 | Report name | Name of the report, as defined in the report metadata. |
| 2 | Date range | The selected timeframe for the report. Clicking  opens a calendar popup for selecting a new timeframe. For more information, refer to Running Funnel Reports. |
| 3 | Back button | Redirects to the Report Details page of the relevant report. |
| 4 | Export button | Saves the report in CSV format. For more information, refer to Exporting Funnel Reports (below). |
| 5 | Report Phases | Lists the Phases of the Funnel report. Clicking  opens a frame showing additional details about the relevant Phase. For more information, refer to Viewing Report Phase Details (below). |
| 6 | Raw number of visitors | This column shows the actual number of customers who completed each Phase of the Funnel report. |
| 7 | Overall completion rate | The percentage of customers who completed each Phase. The percentage is calculated based on the total number of customers who entered the Funnel. |
| 8 | Abandon rate | The percentage of customers who abandoned the Interaction at a particular Phase. The percentage is calculated based on the total number of customers who entered the Funnel. |
Viewing Report Phase Details
Clicking the icon of a Report Phase expands the relevant row and displays the name of the page selected for the Phase. Hovering the mouse over a row displays information about the abandon rate for that Phase.
Exporting Funnel Reports
The Export function enables you to save data of a Funnel report to a CSV file. By default, the CSV file is named Funnel report - <report name> for <date range or filter>.csv. For example, Funnel report - Self Service Containment report for 08-10-2016 to 14-10-2016.csv.
To export a Funnel report:
- Run the relevant Funnel report. (For details, refer to Running Funnel Reports.)
Report results are displayed in the Admin Console. - At the upper right corner of the report, click Export.
The data is exported to file. - After the download is complete, access the CSV file from your Downloads folder.
The following figure shows an example of exported Funnel report data.
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