The Solution Explorer pane lets you view and interact with key components of the current Flow, as well as add and edit components such as User Variables, Resources and Variable Sets.

Opening the Solution Explorer

Use the following methods to open the Solution Explorer:

  • From the Main toolbar, click Explorer, or
  • From the right-side of the Flow Map, click .

When open, the Solution Explorer pane is displayed at the right side of the Flow Map in an area dedicated to analysis activities. From this pane you can access additional selection tabs that organize and list Flow.

At the top of a list, you'll find the following functions:

  • The Search field enables you to quickly locate a one or more items by entering a few letters from its name.
  • The Filter icon enables you to quickly reduce the items shown in order to find those components that match a specified type. For example, the following shows how we might filter the Variables list:


    Note: Any Filter that you specify is retained until you remove it.
  • The Add icon enables you to create and add a new component to the current list, when applicable.
Variables Tab

The Variables tab lists all available System, User and Environment variables.

  • For details on viewing and managing variables in the list, click here.
  • For details on the different variable types used in Interact, click here.
Elements Tab

The Elements tab lists Flow pages together with their input elements and navigation logic steps, in alphabetical order.

Selecting a component in the list will highlight that component on the Flow Map, so you can easily locate it in the Flow. Selecting a sub-component in a Page will open it for editing.

For complete details, click here.

Resources Tab

The Resources tab lists all customized pieces of text that have been defined for the account.

For complete details click here.

Variable Sets Tab

The Variable Sets tab lists out-of-the-box Variable Sets, as well as any additional Variable Sets that have been defined for the account.

A Variable Set is a pre-defined group of variables that can be exposed to agents and customer service representatives using an API.

For complete details, click here.

 

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