The Designer's Run feature allows you to run an Interaction from the Designer, in a simulator, for testing purposes. The simulation lets you quickly navigate through your Interaction to review its logic and usability. You can then make any necessary changes and run the Interaction again.

Tip: Before you test your Interaction, make sure that you have designated a Start element.

Begin the simulation using either of the following methods:

  • From the toolbar, click the Run icon
  • At the right side of the Interaction map, click the Preview pane icon

The Preview pane opens and displays the Interaction. Use the Back and Next buttons to navigate through the Interaction and its various pathways.

Note: By default, the simulator displays the Interaction as it will look in the Mobile Web application. For details about changing the application, refer to Setting the Simulator's Application, below.

Setting the Simulator's Application

By default, the simulator displays the Interaction as it will look in the Mobile Web application. When you click the arrow below the toolbar's Run icon, a list of all application instances (of the Agent Application, Mobile Web application and Web Self Service application) defined for your account opens.

Clicking the name of an application opens the Preview pane and runs the simulator with the look and feel of the selected application. Once you have changed the application, clicking Run or opening the Preview pane will run the simulator with the look and feel of the application selected most recently.

The following figures show how some pages of an Interaction are displayed in the simulator as different clients. You may resize the Preview pane to accommodate the selected client's resolution (e.g., widen the pane to view the Web Self Service simulation properly).

Web Self Service:

Mobile App:

Note: The look and feel of the selected application is determined by the theme set for it in the Admin Console. For details, refer to Managing Application Themes.

Revision:

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