A Visual Page is a digital page that is displayed to the user on their mobile device, the web or in the call center. It may contain images, information for the user to read, or questions and choices that require user input.

You create Visual Page steps to prompt for user responses interactively. A Visual Page step can be a:

Each Interaction page must have a name and at least one element that appears on the page.

To Create a New Page:

  1. From the Interaction map, to create the First Page hover the mouse over Visual Page and select New Page, as shown below.

    Alternatively, hover the mouse over an existing step, and select Visual Page > New Page.
    Or, right-click anywhere on the screen and select Add a step > Visual Page > New Page.

  2. The Page Editor opens. You can now define and add Interaction elements to the new Page, as detailed in Adding Content to a Page.
  3. When you are done, click Create Page. The Page is created and displayed on the Interaction map.

About Page Settings

When you add a New Page, the Page Editor opens as detailed below:

  1. The name of the open Interaction and current page appears at the top of the screen
  2. The mapping area displays an action prompt and will display the elements that you select to appear on the page
  3. The list of available Interaction content (elements) appears on the left side of the mapping area. These elements are divided into the following categories: Input Questions, Buttons, Choices and Visuals
  4. The Page tab appears to the right of the mapping area.

The following table describes the Page tab settings.

Area Description/Notes
General Page Title - Enter a name for the interaction page.
Variable Name - Enter a unique variable name for the page. If you do not enter a name, the Page Title is automatically supplied as the variable name.
Navigation Show a 'back' button when possible - Select the check box to display the back button on the page (optional).
Contact Us Menu These settings enable the designer to determine which customer assistance options are available to the user on the current page of the interaction (Call now, Chat, Call return, and Email). For details, refer to Contact Us: Connect Customers with your Call Center.
Breadcrumbs Appear as link in the Interaction breadcrumbs - Select the check box to include the page in the breadcrumbs trail that is displayed at the top of the page as a user navigates through the Interaction. If the breadcrumb trail is longer than the screen width, the trail is truncated. If selected, specify the Breadcrumb label to display.
Help Menu Enable Help - Select the check box to display a Help link on the page. If selected, enter the Help Text to display.