When you create a new Interaction, it is kept on the server in private draft status, and only you can access and view it. Publishing the Interaction makes it public, so all users associated with your account will be able to open it from their Designer toolbar.

You publish an Interaction whenever it is ready to be viewed, tested or edited by other designers. You (and your colleagues) can then continue to make changes to the Interaction, and re-publish it. Each time you update and re-publish an Interaction, the Designer automatically assigns a version number to the new version. Generally, only the most recent version of an Interaction can be opened from the Designer. (For more information about working with Interaction versions from the Admin Console, click here.)

Setting a Start Element:

Before publishing your Interaction, verify that there is a designated Start element. The Start element represents the logical starting point of the flow.

To designate an element as the Start element, right-click on the element, and select Set as start element.



To publish an Interaction:

  1. From the toolbar, select File and click Publish.
    The Publish Interaction dialog opens, displaying the name you assigned to the Interaction when creating it.

  2. Review and, if necessary, update the following parameters:
    • Interaction Name: Name of the Interaction as it will appear in the Designer and on the Interactions page of the Admin Console.
    • Interaction Version: Optional designer-defined version details. This can be any meaningful reference. When an Interaction is updated and re-published, the Designer automatically updates the version number. 
    • Interaction Description: Optional free text that appears on the Interactions page of the Admin Console. The description usually provides a short summary of the Interaction's purpose.
    • Applications: The channels to which the Interaction is published. By default, all channels are selected. If you don't want users to be able to run the Interaction in a particular channel, clear the relevant checkbox.
  3. Click Publish. A confirmation message is displayed. The Interaction is made public, ready for testing and use by other designers.

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