An Interaction Flow provides you, your agents and your customers with an interactive menu-driven and logic-driven interface that enhances service offerings at call centers, on websites, and on customer devices.

  1. From the Toolbar, click the File icon and select New. The Add New - Select Flow Type popup is displayed.
  2. Click Create Interaction. The Add New Interaction popup is displayed:

  3. In the Interaction Name field, enter a unique name for your new Flow. We recommend that Flow names include English characters (upper and/or lower case) and numbers (0-9) only.
  4. Click Create. The new Interaction Flow is added to the Flow list, and the Flow Map displays the First Page prompt.

  5. Continue to build your new Interaction Flow by adding steps to it.

    For information about basic Flow maintenance, click here.