An Interaction is a step-by-step visual representation of a workflow that is used by customers or customer service representatives. The Jacada Web Designer is a web application that enables designers to create, test and update workflow based Interactions.

Since using the Designer does not require any programming skills, business analysts, system integrators and other non-developers can easily use it to build required workflows. Interactions can be as complex as needed, and can use pre-defined rules, allocators, web service calls, and many other advanced elements.

During runtime, Interactions can be run in any of the following Interact application channels (according to license type):

  • Agent Application: Designed for call center representatives, who use the workflows while interacting with customers.
  • Mobile Web: Designed for customers accessing self service guided flows using their mobile devices.
  • Web Self Service: Designed for customers accessing self service guided flows using a browser.

The Web Designer is delivered with sample Interactions to serve as a starting reference point for you to build your own Interactions. In addition, there are on-screen prompts and tooltips to help guide you as you design your flows.

Supported Browsers and Screen Resolutions

The Interaction Designer can be run on the following browsers:

  • Chrome
  • Firefox
  • Internet Explorer 11

When running the Designer, make sure that your screen resolution is at least 1024 x 768.