Welcome to the world of autonomous customer service with Jacada!

The Jacada Interact Web Designer is a cloud-based web application that enables designers to easily create, test and update Flows – step-by-step visual representations of a workflow that is used by customers or customer service representatives to achieve their goals.

Using the Web Designer does not require any programming skills, which means that business analysts, system integrators and non-technical developers can easily use it to build their processes and workflows.

Interact Flows can be as simple or as complex as needed, and can take advantage of natural language processing, pre-defined business rules, real-time data allocators, web service calls, robotic process automation, and many more advanced features.

During runtime, a Flow is executed via any one of multiple Interact Application channels, depending on your license type.

Jacada's Web Designer is delivered with sample Flows, Applications and other resources which serve as a starting basis for you to create your own implementations. The Designer features on-screen prompts and tooltips, as well as this comprehensive help center, to guide you in creating productive designs, quickly and effectively.

Supported Browsers and Screen Resolutions

The Interact Web Designer supports the following modern browsers:

  • Chrome
  • Firefox
  • Internet Explorer 11

Note: When running the Web Designer, make sure that your screen resolution is at least 1024 x 768.