Jacada Interact Collaboration Rooms enable customer service representatives to instantly connect with customers in a live web session. The session, which takes place in a dedicated and secured environment, supports chat and allows both parties to share documents, images and any other content relevant to managing customer needs quickly and effectively.
Agents can invite customers to Collaboration Rooms through SMS, Email or web link sharing, thus allowing customers to experience collaboration in the channel of their choice. The example below shows how a Collaboration Room appears in the Agent Application (left) and in the customer's mobile device (right).
Note: The customer collaboration capability is enabled only for users who are logged into the Agent Application (either by providing a username and password, or by passing an Agent ID in the access URL).
The following sections present:
- Viewing the Rooms List
- Creating a New Room
- Inviting a Customer to a Room
- Working in a Collaboration Room
Note: For information about the methods used to implement collaboration, go to: https://gointeract.io/api-doc/