SMS integration methods involve sending SMS campaigns that give users access to specific Interactions. Each campaign (defined in the Jacada Interact Admin Console) contains a predefined text message that includes a link to the relevant Interaction. 

Note: For more information about campaigns, refer to SMS Campaign Overview.

The SMS integration methods include:

  • Carrier Lookup API: Returns data about a given phone number, such as whether it is a landline or a mobile device. This method is used to determine if it is possible to send an SMS containing an Interaction access link to a customer's phone. 
  • Send SMS API: Sends the text message defined in a campaign SMS to a customer's mobile device, using Jacada's internal SMS gateway.
  • Get Interaction Link API: Returns the Interaction access link that is created for a specific campaign. This method is intended for use by customers who have independent SMS gateways.