This section describes how to resolve some common issues that may arise while working with Jacada Interaction Server.
|The Interaction Designer does not launch from the Admin Console.||If the Designer does not launch and a File Download popup opens after you click Launch Designer, it is likely that Java is not installed. Jacada recommends installing Java 7 (64-bit) with build 21 or later.
To download Java, click here. The download is free of charge.
|The browser layout does not appear as expected, and/or there are problems with rendering of the UI components.||To resolve this issue, clear your cache. In addition, it is recommended to clear browser cookies (if possible).|