You use the Details panel to edit or update settings for the Zendesk Application.

Note: The Zendesk Application is based in large part on the Agent application.

Details Tab

Details panel settings are described in the following table:

Note: Following are the default settings specifically configured for smooth integration with the Zendesk platform. We recommend not changing the default values unless your application demands it.

Setting Description
Application Name The name of the application.
Description A brief description of the application.
Channel Type The channel that will be used to run the application.
Application Key An identifier that is defined in the Jacada Interact Admin Console and used for access to the server. The application key is generated automatically when an application is added.
Full URL The full URL path used to access the application. The application key must be appended to the URL.
Active Indicates whether the application is currently active. The application key of an inactive application is disabled, and users are unable to access related Flows.
Internal Timeout The period of time (in seconds) during which the client can send requests without the need for revalidation of the access token by the authorization server.
Requires Login This setting determines whether or not users need to log in to access unsecured Flows.
Show Launchpad View This setting determines how the Zendesk Application is displayed to users with roles of Designer and up.
Enable Collaboration Room This setting determines whether or not agents are able to create and access Collaboration Rooms, which allow them to interact with customers in a live web session. 
Modified On The last date and time that changes were made to this Application.
Modified By The last Admin who made changes to this Application. 
Session Timeout (in minutes) The period of time for which an idle Flow (not being navigated by the user) is still considered active. After the Session Timeout is reached, the Flow is considered abandoned, and if the user attempts to continue it, an error message is displayed. The default value is 30 minutes.
Client Settings Tab

This tab displays settings that define the default presentation, layout, and functionality of the application. For more information, see Client Settings for Applications.

Index.html Tab

This tab enables you to customize the UI display for the application. For more information, see Customizing the UI for an Application.

Authentication Tab

These settings enable you to select the authentication method that is used for this application. For information on configuring authentication for applications, see Authentication Settings for an Application.


Editing Zendesk Application Settings

  1. From the Applications page, click the desired application name. The Zendesk Application Details page opens, with the Details tab displayed by default.
  2. At the right upper corner of the page, click Edit. The fields become editable.
  3. Update settings in the Details tab, as required.
    Note: For details about changing the application key, refer to Regenerating the Application Key. When using a Multi Environment account, you can only regenerate the application key from the PROD environment.
  4. Update settings in the Client Settings tab, as required.
  5. To customize how UI components appear to a customer (for example, to change the application Title, headers and footers, or add custom Javascript code) edit the index.html tab settings. For more information, click here.
  6. Update the Authentication tab, as required. For more information, click here.
  7. At the top right corner of the page, click Save. A confirmation message is displayed, and the Applications page opens.