Visual Interaction elements are those that are displayed to end users of the Interaction. The Definition dialogs of visual elements include one or more of the following tabs:

  • General: Defines the name of the Interaction element and the text that is displayed to users. This tab appears in the Definition dialog of all visual elements.
  • Input: Enables you to structure the content of the element. For example, the Input tab for Form elements lists all the Questions that are displayed.
  • Settings: Enables you to set actions that are available to users, and information that is seen by users.

Working with the Settings Tab
This tab, which appears in the Definition dialogs of most visual Interaction elements, allows you to set actions that are available to users, and information that is seen by users.

The settings are listed and described in the following table.

SettingDescription/Notes
Element finish type Determines the navigation options available to users at this point in the Interaction flow:
  • Let the system decide: Users may return to the previous screen, or finish the Interaction flow at this time.
  • Do not allow the user to go back: Users may not return to the previous screen. (The Back button is disabled.)
Display Menu Bar Determines whether a menu bar is displayed to users. Selecting this checkbox enables all the other options in the frame.
Enable Help Determines whether or not help text is available for an Interaction element. Clicking the Text button opens the Interaction Designer Editor.
  • Enable Call Now
  • Enable Chat
  • Enable Call Back
  • Enable Email
Determines whether or not the relevant customer assistance option is enabled. For more information about these features, refer to Providing Customer Assistance.
Appear as a link in the Interaction Bread Crumbs If the checkbox is selected, the element is included in the breadcrumbs trail that is displayed at the top of the page as a user navigates through the Interaction.
When you select the checkbox, the textbox below is enabled. It is required to enter a title for the breadcrumb (up to 30 characters) in this field. The text entered here is displayed in the breadcrumb trail in runtime.

The following figure shows how an element with a breadcrumb trail appears in runtime. If the breadcrumb trail is longer than the screen width, the trail is truncated. Clicking the row of dots opens a popup listing the hidden elements. Clicking the Home icon returns the user to the first step of the Interaction.

Note: For breadcrumbs to be displayed in runtime, the breadcrumbs feature needs to be enabled (from the Admin Console) in the settings of the relevant application. For details, refer to Configuring Application Settings.

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