Jacada Interact uses web service Integration Points to retrieve information from external data sources. Both SOAP and REST Integration Points can be defined in the Admin Console. The Integration Point Interaction element, in the Interaction Designer, allows designers to obtain and manipulate information received from an Integration Point.

In this tutorial, we will use a sample data source (REST service) representing a CRM system, and perform the following sequence:

  1. Create a REST Integration Point that retrieves specific customer data.
  2. Create an Integration Point Interaction element that receives a customer's response to a Question as input, and returns a custom variable as output.
  3. Allocate the values of the fields of the custom variable into simple variables.
  4. Display the received values in a Statement.

Our Interaction will appear as follows: