The Run and Share buttons appear at the top right corner of the Details page of Mobile Web, Web Self Service, and Agent applications. (Access the Details page by clicking the Application Name link in the relevant row of the Applications page.)

Running an Application
Clicking Run opens the application in a new browser tab, and displays a list of the Interactions published to the application. The following example shows an Interactions list in the Mobile Web application:

When the Agent (History Only) application is run, the Interaction History search box is opened in a new browser tab:

Search for the Interaction instance you want to view by entering a Caller Attribute in the search field. The Caller Attributes that are currently supported are listed and described in the following table. For more information about Caller Attributes, refer to Configuring Call Now Settings and Defining Call Return Settings.

Caller Attribute Description/Notes
Click to Call Caller ID Used when the DNIS Service Application is used to handle calls from Interaction users. The value of the attribute is usually the phone number from which the user dialed. If this number is not available, the number dialed by the Interaction user is used instead.
Call Return Number Entered Used when the Interaction user requests a callback from an agent. The value is the customer's phone number (entered by the customer when the callback request is initiated).
DTMF Used when Direct Dial with DTMF is selected as the Call Now handling method. The DTMF code (which is associated with the unique ID of the Interaction instance) is passed with the call.
History Search ID Used when the call center has passed a unique identifier in the
historySearchId
parameter for the Interaction instance URL.

Sharing an Application Link
Clicking Share opens a popup from which you can generate the application URL and the embedded code for the application.

You can then copy the data and send it to appropriate parties, incorporate it into SMS messages, or use it in other ways for distribution purposes.

Note: For details about embedding an application in a host page (such as your website), refer to Creating the Web Self Service Widget and/or Creating the Agent Application Widget.

 

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