You Run or Share a selected Application using the buttons that appear at the top right corner of its detailed settings page in the Admin Console:



 

Run Application Examples

Clicking Run from the Application page results in any of the following scenarios, depending on the chosen Application channel type.

For Applications associated with Agent channels, clicking Run immediately runs the relevant Agent UI, for example:

For Applications associated with Agent (History Only) channels, clicking Run immediately runs the relevant Agent History UI, for example:

For Applications associated with the Mobile Web and Web Self Service channels, clicking Run displays a popup asking you to select the specific Interaction Flow you want to run:



After selecting the Interaction Flow click Run from the popup to invoke the application.

For Applications associated with the Agent Assistant and Customer Assistant channels, clicking Run displays a popup asking you to select the IA Domain you want to query in your NLP Engine:



After selecting the IA Domain click Run from the popup to invoke the chatbot.

 

Share History Only with the Agent Application

As mentioned above, you can share activity History only for a specific Application by running the Agent (History Only) application:

When the application opens in a new browser tab, search for the specific instance of a Flow by entering one its associated search attributes in the Search box. (For a list of all supported History search attributes, click here.)

In the example above, the value for the historySearchId attribute was entered for the Search. This attribute and its value would need to be appended to the shared application URL in order to be found using a Search, i.e., &historySearchId=green-3c81e54g0v

For more details about using Agent applications, see Getting Started with the Agent Application.

 

Share Application Examples

Clicking Share from the Application page results in any of the following scenarios, depending on the chosen Application channel type.

For Applications associated with the Agent and Agent (History Only) channels, clicking Share displays enables you to generate a shared the URL as well as an embedded code snippet for the selected Application:

To share the Application, click Generate Link and copy the resulting information. URL and embed links can be emailed to a customer, added to your SMS messages, or distributed using other means:

Note: For details about embedding an application in a host page (such as your website), refer to Creating the Web Self Service Widget and/or Creating the Agent Application Widget.

For Applications associated with the Mobile Web and Web Self Service channels, clicking Share displays a popup asking you to select the Interaction Flow you want to share:



After you select an Interaction Flow, the popup will generate the URL as well as Embed code snippet for the selected Application. Click Copy. This information can be emailed to a customer, added to your SMS messages, or distributed using other means in order to enable others access to the Interaction.

For Applications associated with the Agent Assistant and Customer Assistant channels, clicking Share displays a popup asking you to select the IA Domain you want to query in your NLP Engine:



After you select an IA Domain, the popup will generate the URL as well as Embed code snippet for the selected Application. Click Copy. This information can be emailed to a customer, added to your SMS messages, or distributed using other means in order to enable others access to the chatbot.

 

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