The following sections present issues for consideration and recommended practices when working with an Interaction Designer that is launched on a remote desktop.

Directory Access

To ensure secure sessions, each remote user is assigned a unique directory on the U network drive. All the user's Interactions are saved to this directory only. 

When you initiate any action related to opening or saving files, your U drive directory is displayed by default. For example:

Navigation and access to any other directory on the remote machine is blocked.

Internet Navigation

When you initiate navigation to another website from the Interaction Designer (e.g., accessing Jacada's Help Center from the Help menu), that website is launched on your local machine (not on the remote desktop). The Open Link popup, which appears automatically whenever you initiate Internet navigation, prompts you to indicate that you authorize opening the web page locally. 

  • To give permission for the web page to open on your machine, click On Client.
  • To block the web page from opening, click Cancel.

File Upload

The File Upload feature enables you to save files on your local machine to your directory on the remote U network drive.

Note: You may upload Interaction and Interaction Template files only (.int and .tint files).

To upload a file:

  1. At the right upper corner of the Interaction Designer, click .
    The Open dialog appears, displaying the directories of your local machine.
  2. From the Open dialog, navigate to the relevant Interaction file, and then click Open.
    The Open dialog closes, and the Uploading popup opens. A progress bar appears while the file is being uploaded.


    When the upload is complete, the Uploading popup closes. The uploaded file is stored in your remote directory.

File Download

The File Download feature enables you to download Interactions on your remote U network drive to your local machine.

To download a file:

  1. At the right upper corner of the Interaction Designer, click .
    The Documents Library directory opens, with a shortcut to your Interactions folder(s) displayed.

  2. From the shortcut, navigate to the Interaction file that you want to download, and then click Open.
    The selected Interaction is downloaded to your local Downloads directory.

Remote Clipboard

The Remote Clipboard enables you to copy text from the clipboard on your local machine to the clipboard on the remote machine. Material is copied and pasted as plain text.

Note: In MS Internet Explorer versions 10 and above, remote clipboard integration is seamless and transparent to the user. (You may copy and paste text between the local device and the remote session using the traditional copy/paste commands: Ctrl + C and Ctrl + V.)
In all other browsers, it is necessary to use the Remote Clipboard feature to copy text between environments.

To copy text to the remote clipboard:

  1. From your local environment, copy the relevant text.
  2. At the right upper corner of the Interaction Designer, click .
    The Remote Clipboard opens.

  3. Paste the text into the field at the top of the Remote Clipboard. Then, at the lower right corner of the clipboard, click Copy.
    The text is copied to the clipboard, and the Remote Clipboard closes.
  4. From your Interaction on the remote network drive, place your cursor at the point where you want to insert the text. Then, paste the copied text (by pressing Ctrl + V, or by right-clicking and selecting Paste).

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