A published Interaction or its draft versions can be deleted using the Admin Console.

Note: When working in a Multi Environment account, it is only possible to delete Interactions while in DEV or in unlocked TEST modes.

To delete an Interaction version:

Only Interaction versions that are in Draft status may be deleted. If you wish to delete an Approved Interaction version, you must first revert the Interaction version to Draft status. For details, refer to Changing Interaction Status.

  1. From the Admin Console Menu Bar, select Resources > Interactions. The Interactions page will be displayed.
  2. From the Interactions page, click the Name of the Interaction you want to delete. The Details panel for the selected Interaction will be displayed.
  3. Click on the Versions tab. The Versions panel will be displayed, listing all current versions of the published Interaction.
  4. Select the checkbox next to the Interaction version that you wish to delete. You are not able to delete a version that is the only Interaction version (even if it is in Draft status).

  5. At the upper right side of the page, click Delete. A warning popup opens.



  6. Click Yes. A confirmation message is displayed. The selected version is removed from the available Interaction versions.

    Note: Deleting a published Interaction version does not delete any private copies of that version that may still exist in the Web Designer.

To delete a complete Interaction:

  1. From the Admin Console Menu Bar, select Resources > Interactions. The Interactions page will be displayed.
  2. From the Interactions page, click the Name of the Interaction you want to delete. The Details panel for the selected Interaction will be displayed.

  3. At the upper right side of the page, click Delete. A warning popup opens.



  4. Click Yes. A confirmation message is displayed. The selected Interaction is removed from the published Interactions list.

    Note: Deleting a published Interaction does not delete any private copies that may still exist in the Web Designer.

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