System Variables can be deleted from the system from either the:

Note: The Interact Web Designer uses a special mechanism to handle conflicts that may be caused by deleting a System Variable that is in use by an Interaction. Details are provided here.

To delete System Variables (from the System Variables page):

  1. At the left side of the System Variables grid, select the checkbox next to the variable you want to delete. The Delete button is enabled at the upper right corner of the page.
  2. Click Delete. A warning popup opens:

  3. Click Yes. A confirmation message is displayed and the variable is removed from the System.

To delete System Variables (from the System Variable Details page):

You can also delete a selected System Variable while viewing its details.

  1. While viewing the selected System Variable details, click Delete at the upper right corner of the page. The warning popup appears.
  2. Click Yes. A confirmation message is displayed and the variable is removed from the System.

Note: System Variables cannot be deleted while working in TEST or PROD environments of a Multi Environment Account. It is possible to delete them from the DEV environment. No warning is provided before deletion in the DEV environment.

Handling Conflicts Caused by Deletion

Should a System Variable that is currently being used in an approved Interaction be deleted in the Admin Console, the Web Designer will automatically generate a replacement User Variable of the same type and value in any affected Interactions.

This mechanism means that the deleted System Variable will still be available (as a User Variable) to any Interaction that used it previously.

Because of this mechanism, no conflict warnings will be generated when deleting a System Variable that is currently used in an Interaction.

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