The following sections describe parameters that can be passed in the access URL to customize the look and feel of the Agent Application.

Loading a Dynamic Theme
The theme determining the look and feel of the Agent Application's content can be passed as a parameter in the access URL. For example: https://gointeract.io/agent-app/?accountId=12345678?appkey=9ad59989-1b45-48d7-9607-763349b3e22f&theme=aristo

If the theme comes from a source other than the default, the absolute path to the folder containing the theme files needs to be passed. For example:https://gointeract.io/agent-app/?accountId=12345678?appkey=9ad59989-1b45-48d7-9607-763349b3e22f&theme=http://10.90.18.72:8080/agent-app/jquery/css/aristo

Determining Presentation Language
By default, the agent's locale determines the language in which the application is displayed. The following parameters can be passed in the access URL to change the default language presentation:

  • lang:
    Sets the language of the UI components of the application.
  • Language:
    Sets the language of the content of the Interaction.

In the following example, the UI components (e.g., the Saved Interactions button) are displayed in French (the language preferred by the agent), and the Interaction content is displayed in English (the language of the Interaction user). The access URL is https://gointeract.io/agent-app/?accountId=12345678?appkey=9ad59989-1b45-48d7-9607-763349b3e22f&lang=French&Language=English

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