To access the Admin Console, users need to enter their credentials on the Login page. The Login page URL is account-specific, and must include the account name or ID (e.g.,

To help ensure the security of your account, your password needs to be at least 8 characters long. In addition, two of the following three requirements must be met:

  • A combination of upper case and lower case letters.
  • A combination of letters and numbers.
  • Use of special characters.

If your existing password does not meet the upgraded password requirements, you will be presented with a Password Has Expired popup when you attempt to log into the Admin Console. This popup will prompt you to reset your password. You will not be able to access the Admin Console until your password is reset.

To log into the Admin Console:

  1. Access the Login page, using the relevant URL.
  2. Enter your username and password in the appropriate fields. For your convenience, the page automatically saves your username and password in a cookie.
  3. Click Login.
    The Home page is displayed.

Security Lockout: To protect your work and the integrity of your account, the Admin Console will lock a user Account when the number of unsuccessful login attempts exceeds a set limit. If notified that you are locked out, it may indicate an unauthorized attempt to access your account. To unlock your account, you will need the System Admin to reset your password. For more information, see Security Lockouts.

Note: When you access the Admin Console for the first time, a Welcome page is displayed. To skip this page and access the Home page directly next time you log in, at the bottom of the Welcome page, select the Don’t show me this page again checkbox.

Resetting Your Password
The Forgot your password link on the Login page enables users who have forgotten their passwords to initiate a request for a new password. After the request is generated, the user receives an email containing a link to a page on which the password can be reset. The link remains active for 60 minutes.

By default, the email is sent using the settings defined in the Email Settings page of the user's account. If the settings on this page are not defined, the email is sent using the settings of the Jacada Interact Server system account. If there are no email settings defined for the system account, the following error message is displayed when the user clicks the Forgot your password link:

Note: The Forgot Your Password feature is relevant only if your account uses predefined authentication.

To reset your password:

  1. Access the Login page, using the relevant URL.
  2. At the bottom of the Login page, click the Forgot your password link.
    The Forgot Your Password page is displayed.

  3. In the Email field, enter your email address. Then, click Send.
    Note: The email address provided must match the one defined in the user's Details page.

    A confirmation message is displayed, and an email containing a link is sent to you. For example:

  4. From the email, click the link provided.
    The Reset Your Password page is displayed.

  5. In the Password field, enter a password of your choice. Then, re-enter it in the field below.
    Note: Your new password must meet the password security requirements listed at the beginning of this article. As you enter a password, an automatic password checker will provide feedback about the password strength.
  6. Click Send.
    The password is reset, and you are redirected to the Login page.
  7. Log into the Admin Console using your new password. (The old password is obsolete.)