The Jacada Interact Admin Console provides tools for managing all aspects of your Interact account and the Interactions published to it.

Continuous communication is maintained between the Admin Console, the Interaction Designer, and the Interact Server clients (applications). Therefore, any updates that are made in the Admin Console have an immediate effect on the other system components. For example, if you modify Interaction global resources in the Admin Console, their values are immediately updated in runtime. (There is no need to re-publish the Interactions that use those resources.)

On first login to the Admin Console, you'll see the Welcome page, providing a brief video introduction to Jacada Interact.

Common administrative actions performed using the Admin Console are summarized in the sections below.

Note: The menus that are available to you and the operations that you are authorized to perform are determined according to your role. For more information, refer to Roles and Permissions.

Account: General Account Maintenance

The Account menu enables you to view and manage all account-related information, such as:

Resources: Server Resource Management

The Resources menu enables you to create, view and manage a variety of resources that are used by the Jacada Interaction Server, including:

  • Interactions: Enabling you to view and manage the Interactions published to your account.
  • Applications: Enabling you to view and manage the Applications used in your account.
  • Folders and Images: Enabling you to create and manage data folders and images for the account.
  • Integration Points: Calls to web services that retrieve information from external data sources.
  • System Variables: The System Variables that are made available globally in the Interaction Designer.
  • Custom Types: Special function variables that contain a set of fields related to a specific object.
  • Themes: Stylesheets that determine the look and feel of your Mobile Web, Web Self-Service, and Agent applications.
  • Media Libraries: Enabling you to manage videos that are available to Interactions.
  • Common Styles: Enabling you to create and maintain a set of custom global CSS styles to use in Interactions.
  • SMS Campaigns: Customized sets of campaigns that give users access to specific Interactions.
  • Extensions: JavaScript extensions that build on existing functionality.
  • Reports: Customized reporting capabilities with advanced data analysis functions.

Settings: Connectivity and Collaboration Parameters

The Settings menu allows you to define functionality for:

Intelligent Assistant: Designing a Virtual Agent

The Intelligent Assistant menu provides access to the features of Jacada's integrated virtual agent chatbot:

For details, see the Intelligent Assistant section.

Revision:

Comments