The following topics provide a brief overview of the Jacada Interact clients and describe required setup and integration procedures for each application.

  • Mobile Web Application: This client enables customers to access and run self service Interactions on various mobile devices.
    For details, refer to Mobile Web Client.
  • Web Self Service Application: This client enables customers to run self service Interactions directly from an organization's website.
    For details, refer to Web Self Service Client.
  • Agent Application: This web application enables call center agents to quickly and efficiently manage customer interactions.
    For details, refer to Agent Application.
  • Jacada Ticket Guidance: This is a form of the Agent Application that is embedded in the Zendesk Marketplace.
    For details, refer to Ticket Guidance Overview.