The following topics provide a brief overview of the Jacada Interact clients and describe required setup and integration procedures for each application.
- Mobile Web Application: This client enables customers to access and run self service Interactions on various mobile devices.
For details, refer to Mobile Web Client.
- Web Self Service Application: This client enables customers to run self service Interactions directly from an organization's website.
For details, refer to Web Self Service Client.
- Agent Application: This web application enables call center agents to quickly and efficiently manage customer interactions.
For details, refer to Agent Application.
- Jacada Ticket Guidance: This is a form of the Agent Application that is embedded in the Zendesk Marketplace.
For details, refer to Ticket Guidance Overview.