As VIVR VXML Connector works together with your Voice IVR, there is no need to change the configuration of your existing Voice IVR system. However, in order to support VIVR VXML Connector components, the VXML audio prompts need to be mapped to relevant visual elements.
Translation using annotations is done for both Text to Speech (TTS) elements, or audio (.wav) files, according to the method used by your Voice IVR project. Each annotation type has a specific function in the design of a Visual IVR page. Examples of commonly used basic annotations are:

  • {Title}: Presents a lead-in sentence or a question. For example:
    • Please select one of the following options.
    • Are these adult tickets or child tickets?
  • {Option}: Presents a list of choices. For example:
    • Adult
    • Child

The following figure shows the visual result of mapping a {Title} annotation and several {Option} annotations. (For the full end to end example of how this mapping is done, refer to Audio to Text Mapping.)

The following topics present:

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