The {Continue} annotation is used when the Voice IVR presents an option to the user that is not relevant for visual Interactions (for example, Press 1 to continue, Press 2 to hear the menu again). This option does not involve any selection or input on the part of the Visual IVR user (as the menu is presented to the user visually). This type of prompt is always followed by a Next action.

A {Continue} annotation can be handled in the following ways:

  • Manual continue: The message contained in the prompt is displayed to the user, and the Next button appears in the navigation bar of the page. 
  • Immediate continue: The message contained in the prompt is hidden from the user, and the next page of the Visual Interaction is presented automatically. 

Note: After the {Continue} annotation, it is necessary to provide a value to be sent to the IVR (as the IVR is expecting a value). In the examples below, this value is 1.

Manual Continue

In this scenario, the message contained in the prompt (for example, Your reservation has been confirmed) is presented to the user, and the Next button appears in the navigation bar of the page. The user needs to press Next to continue with the Interaction. 

The following example shows how to map a confirmation message from the IVR, using a manual {Continue} annotation. The Voice prompt is:

Your account number has been verified. Please press 1 to continue.

After mapping, the annotation is:

{Title}Your account number has been verified. {Continue}1

In the event that your Voice prompt involves no input (i.e., the caller simply remains on the line without pressing a key), use NoInput as a parameter for the {Continue} annotation. For example, the Voice prompt is:

Your account number has been verified. Please stay on the line to continue.

After mapping, the annotation is:

{Title}Your account number has been verified. {Continue}NoInput

The figure below shows how this {Continue} annotation is displayed in a VIVR VXML Connector page:

Immediate Continue

In this scenario, the message contained in the prompt is not displayed to the user, nor does the Next button appear. Instead, the page with the confirmation message is skipped, and the system automatically presents the following page of the Interaction.

The following example shows how to map a confirmation message from the IVR, using an immediate {Continue} annotation. The Voice prompt is:

Your account number has been verified. Please press 1 to continue.

After mapping, the annotation is:

{Continue}1=Immediately 

 

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