VIVR VXML Connector can be used with existing Voice IVRs without making any changes to the Voice IVR environment. However, in order to launch the application correctly and take advantage of special features, some simple configuration of the environment is required.

The following sections present topics that are relevant to working with your Voice IVR:

  • Passing Variables: Describes variables provided by VIVR VXML Connector that can be passed to the Voice IVR.
  • Working with Forms and Menu Items: Explains the methods used to set variables that need to be added when creating forms and menu items in certain IVRs.