Jacada's Visual IVR (VIVR) VXML Connector provides a graphical interface to your IVR system, enabling users to quickly select the options they need and enter data using the keyboard. The menu-driven interface can be made available on your website and/or mobile devices.
Visual IVR VXML Connector uses existing IVR scripts, reading VXML scripts in real-time and rendering them out on a smartphone or website. Using existing IVR scripts provides the following advantages:
- There is no need to maintain multiple sets of customer interaction scripts. Every change in the Voice IVR is automatically available in the Visual IVR.
- Customers have the choice of using a Voice IVR or the Visual IVR.
Using the Prompts Editor, you can convert your Voice IVR application (or portions of it) to a visual format. You can also extend the interface by providing Visual Only steps that are added using Jacada's Interaction Designer, the tool that is used to create visual service flows (Interactions). These visual flows are used to supplement your existing VXML flows.
This Quick Start Guide provides all the information you need to install, configure, and start working with VIVR VXML Connector. The following main topics are presented:
- Installing VIVR VXML Connector: Describes how to install VIVR VXML Connector and manually install sample applications when necessary.
- Starting the Server and Launching Interactions: Explains how to start and stop VIVR VXML Connector, and describes the Interaction URL structure.
- Working with the Launch Pad: Describes the tool that is provided to help you manage your projects quickly and easily.
- Converting VXML Scripts to Visual Elements: Describes how to use annotations to translate your current IVR scripts into visual elements.
- Using the Prompts Editor: Explains how to use the tool that enables you to translate voice prompts into visual annotations.
- Working with Specific IVRs: Presents details related to using advanced features of VIVR VXML Connector in the Avaya, Genesys, Cisco and Interactive Intelligence (InIn) environments.
- Using Advanced Options: Explains more advanced procedures related to working with VIVR VXML Connector.