Jacada's Visual IVR (VIVR) VXML Connector provides a graphical interface to your IVR system, enabling users to quickly select the options they need and enter data using the keyboard. The menu-driven interface can be made available on your website and/or mobile devices.

Visual IVR VXML Connector uses existing IVR scripts, reading VXML scripts in real-time and rendering them out on a smartphone or website. Using existing IVR scripts provides the following advantages:

  • There is no need to maintain multiple sets of customer interaction scripts. Every change in the Voice IVR is automatically available in the Visual IVR.
  • Customers have the choice of using a Voice IVR or the Visual IVR.

Using the Prompts Editor, you can convert your Voice IVR application (or portions of it) to a visual format. You can also extend the interface by providing Visual Only steps that are added using Jacada's Interaction Designer, the tool that is used to create visual service flows (Interactions). These visual flows are used to supplement your existing VXML flows. 

This Quick Start Guide provides all the information you need to install, configure, and start working with VIVR VXML Connector. The following main topics are presented: