When you create a new Intent Flow, it is kept on the server in private draft status, and only you can access and view it. Publishing the Intent Flow makes it public, so all users associated with your account will be able to open it from their Designer toolbar.

You publish an Intent Flow whenever it is ready to be viewed, tested or edited by other designers. You (and your colleagues) can then continue to make changes to the Flow, and re-publish it. Each time you update and re-publish an Intent Flow, the Designer automatically assigns a version number to the new version. Generally, only the most recent version of an Intent Flow can be opened from the Designer. (For more information about working with Intent Flow versions from the Admin Console, click here.)

Setting a Start Element

Before publishing your Intent Flow, verify that there is a designated Start element. The Start element represents the logical starting point of the flow.

To designate an element as the Start element, right-click on the element, and select Set as Start element.

For more information on Start elements, see Organizing the Interaction Flow.

Publishing the Intent Flow

  1. Make the Intent Flow you want to publish the active tab in the Designer.
  2. From the toolbar, select File and click Publish.
    The Publish Intent Flow dialog opens, displaying the name you assigned to the Flow when creating it.

  3. Review and, if necessary, update the following parameters:
    • Name: Name of the Intent Flow as it will appear in the Designer and on the Intent Flows page of the Admin Console.
    • Version: Optional designer-defined version details. This can be any meaningful reference. When an Intent Flow is updated and re-published, the Designer automatically updates the version number. 
    • Description: Optional free text that appears on the Intent Flows page of the Admin Console. The description usually provides a short summary of the Flow's purpose.
  4. Click Publish. A confirmation message is displayed. The Intent Flow is made public, ready for testing and use by other designers.