Major release features and capabilities include:

◼ Dynamically Display Page Elements with Rules

You can now use a Rule to dynamically show or hide many of Interact's Page elements during runtime, providing additional personalization for the user's journey.

The new Show/Hide Rule field enables you to hide an input question, paragraph or other element from the user when a specified Rule condition is met:

The following Page elements enable use of show/hide Rules:

  • Text input questions
  • Number and Date input questions
  • Password input questions
  • Photo Upload elements
  • Paragraphs
  • Navigation Buttons

For more details, see Dynamically Displaying Elements with Rules.


◼ Customizing the Index HTML Source for Applications

When configuring Applications in the Admin Console, you can now customize some of the UI components that are displayed to a customer, using the Index.html tab:

Customizable components include:

  • Application title
  • Header and Body Tag content
  • Text displayed while a Mobile Web Application is loading
  • Spinner image used for a Mobile Web Application

Index.html customization is available for applications on the Agent, Collaboration, Mobile Web and Web Self Service channels.

For more details, see Customizing the UI for an Application.