After running a Heat Map report, the report is displayed on a new page of the Admin Console. This article describes:
- Understanding Heat Map Reports
- Exporting Heat Map Reports
For a complete overview of Heat Map reporting, refer to Heat Map Reports: Overview
Understanding Heat Map Reports
The following shows a sample Heat Map report summary table. (Click on the diagram to enlarge it.) Each feature of the report is explained in the table following the diagram.
|1||Report Name||Name of the report, as defined in the report metadata.
|2||Date Range||The selected timeframe for the report. Clicking opens a calendar popup for selecting a new timeframe. For more information, refer to the Heat Map Report section of Running Reports.|
|Shows aggregated numbers and percentages for each measured activity.|
|Returns you to the Report Details page of the relevant report, where you can edit parameters such as the report date range.|
|5||Export Button||Saves the report in CSV format. For more information, refer to Exporting Heat Map Calls Reports, below.|
|6||Pages||Lists the Pages of the Interaction, together with a matrix of activity details for each Page.
To see more details about a specific Page in the list, hover over the Page name with the mouse:
By default, the initial sort order of Pages is from the highest to lowest Abandoned activity. You can change the activity that is used for sorting, as well as the sort order, by clicking in the header of the column for the desired activity, as shown below:
Pages from Sub-Interactions and Navigation Button links are shown with a unique icon at the left of its name, as shown below:
If a Page existed in a previous version of the Interaction (but was since deleted) it will still appear in the Heat Map report. A Page that was deleted will have an 'X' icon at the left of its name, as shown below:
|7||Page Details||The numbers and percentages of users on each Page for each activity.|
|8||Search Box||Enter a few letters of a Page name to locate it or a similar value in the list.|
Exporting Heat Map Reports
The Export function enables you to save data from a Heat Map report to a CSV-formatted file. By default, the CSV file is named Heat map report - <report name> for <date range or filter>.csv. For example: Heat map report - Track Getting Started for 14-07-2016 to 21-07-2016.csv.
To export a Heat Map report:
- Run the relevant Heat Map report. For details, refer to the Heat Map Report section of Running Reports. Report results will be displayed in the Admin Console.
- At the upper right corner of the report, click Export. The data will be exported to a CSV file.
- After the download is completed, access the CSV file in your browser's Downloads folder.