After your IA account is enabled, you'll need to select which Natural Language Processing (NLP) engine you intend to use.

Jacada's IA currently supports the following engines:

  • Google DialogFlow (formerly API.AI)
  • IBM Watson Conversation
  • Wit.Ai


  1. From the Admin Console Intelligent Assistant menu, select Domains. The NLP Vendor Selection page will be displayed.

  2. Click the NLP Engine you intend to use. Upon successful registration of your choice, the Add New Domain page will be displayed for the selected engine:

To begin adding Domains and synchronizing NLP data with the IA, continue to one of the following sections: