This following sections list certified configurations for the current Jacada Interact release.

◼ Interaction Server

The following table lists certified software for the application server:

Operating System Application Server JDK Database
  • RedHat Enterprise 6.2 (64 bit)
  • Windows Server 2008 (64 bit)
  • Windows 7 (64 bit)
Apache Tomcat server 8.5.15
(64 bit)
Sun JDK 1.8.0.91
(64 bit)
MongoDB 3.2

 

◼ Mobile Self Service Application

The following table lists certified operating systems and browsers according to phone version:

Device Phone Version Operating System Browsers
iPhone iPhone 6 iOS 10.x Safari
Android LG 3 Android 5.0 Native Browser + Chrome
Windows Phone Lumia 920 Windows Phone 8.1 Internet Explorer

 

◼ Jacada Interact Clients

The following table lists certified configurations for the Designer, Admin Console, Agent Application, and Web Self Service application:

Client Operating System Browsers
Interaction Designer
  • Windows 7 (32 and 64 bit)
  • Windows 10 (32 and 64 bit)
  • Internet Explorer 10 and later
  • Chrome 55
  • Firefox 20.0
Admin Console
  • Windows 7
  • Windows 10
  • Internet Explorer 10 and later
  • Chrome
  • Firefox
Agent Application
  • Windows 7
  • Windows 10
  • Internet Explorer 10 and later
  • Chrome
  • Firefox
Web Self Service
  • Windows 7
  • Windows 10
  • Internet Explorer 10 and later
  • Chrome
  • Firefox

 

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