Major release features and capabilities include:

◼ Refresh Active Interaction

We've added a new Refresh button in the main toolbar of the Web Designer, enabling you to instantly refresh the current Interaction without the need to close and re-open it.

You'll find Refresh most useful after you make changes to an Interaction's resources (system variables, custom types, rules, sub-interactions, etc.). Refresh will also redraw the Interaction map to reflect any changed resources.

In the event a design change creates a conflict, you'll receive a notification before a Refresh is performed.

For details, see Create and Open Interactions.


◼ New Settings for Account Locale

You can now choose the UI Locale settings that will be used for time and date formats in reports for an Interact Account. This adds new flexibility for Accounts that maintain offices in multiple global locations, enabling all agents to use the same locale settings.

Choose from either:

  • the current Browser Locale, or
  • a selected Locale based on a standard list.

Access the Locale Settings from the Account Information page of the Admin Console. For details, see Viewing and Updating Your Account Information.