Interact's customer service automation solutions include Robotic Process Automation (RPA) capabilities that use our time-tested Jacada Integration and Automation (JIA) platform.

By tightly integrating JIA Bots with the Interact Web Designer, we enable any user to create customized, automated business flows using:

  • drag-and-drop creation of automation sequences built from repositories of UI objects for any Windows, Java or web application, and
  • pre-defined packages of services that execute automation blocks on demand.

When you add RPA Resources to your Interact Flows, you add powerful business agility that transparently automates your desktop apps and backoffice operations, making your operations run more quickly and easily.

Note: Before you can begin using Jacada's RPA capabilities, RPA Resources need to be enabled for your account.


RPA Components in Interact

You add RPA Resources to Interact which execute calls to JIA automation Bots. The Bots are run on a remote machine or agent desktop.

To activate a specific RPA Resource in runtime, you create a RPA sequence in your Flow.

You also use Interact to monitor all Bot operations and perform a detailed analysis of your account activities over time. The RPA Monitor provides selectable views and filters that allow you to pinpoint any execution errors, as well as improve RPA performance.


Basic Workflow for Using Interact RPA

  1. Create an RPA Resource (i.e., a Repository or JIA Package).
  2. Upload RPA Resources to Interact using the Admin Console.
  3. In your Web Designer Flows, add RPA sequences using the built-in RPA Sequence Editor.
  4. During runtime, Interact executes the RPA sequences, sending call requests to the JIA Bots.
  5. Monitor and review RPA execution details using the RPA Monitor in the Admin Console.