Congratulations! You are about to use Flows in Jacada Interact to enhance your service offerings at call centers, on websites, and on your customers' mobile devices.
Flows provide you, your agents and your customers with both menu-driven and conversation-driven interaction and transaction capabilities, all based on Jacada's web-based, intuitive, code-free platform.
Working with Jacada Interact's Web Designer, you can create and maintain two types of user-oriented flows:
- Interaction Flows. Menu-driven workflows that use both visual and logical elements to interact directly with a user and help to achieve their goals. For complete details on creating Interaction Flows, click here.
- Intent Flows. Conversation-driven workflows that connect via business logic with Natural Language Processing (NLP) engines and chatbots to communicate directly with a user and help to achieve their goals. For complete details on creating Intent Flows, click here.
Both types of Flows support user and variable-based decisions, pre-defined rules, events, and real-time integration with external data sources.
You design Flows using sequential Steps that are joined together by lines called Connectors. Any flow step can be connected to one or more other steps, depending on how you design workflow logic. A flow can even use linked references to other flows (called Sub-flows) to provide added flexibility and simplified maintenance.
As you'll see, Flows provide you with unlimited capabilities for building powerful, intuitive, user-oriented services.