When you create a new IA Domain, Interact automatically creates a Fallback Intent Flow. The Fallback is invoked when the NLP Engine triggers an Intent in Interact that has not yet been mapped to any Intent Flow.

You can customize this predefined Fallback flow to better fit your needs, like any other Intent Flow.

Note: You cannot rename the predefined Fallback flow.

  1. From the Toolbar, click the File icon and open the Fallback Flow that is you want to customize. When the Fallback Flow is created automatically when you add an IA Domain, it is given the name [Domain Name] Fallback Flow:

  2. As a Fallback mechanism, the predefined Flow uses a simple Response Element containing a generic message.

    You can edit the open Fallback Flow by adding other Flow elements from the Navigation Menu, like any other Intent Flow.