Jacada's Intelligent Assistant (IA) is an interactive virtual agent that can solve the user's problem. The IA is a customer service bot framework that easily integrates with Natural Language Processing (NLP) engines.
Our IA uses business logic connected to the NLP to create chatbots, communicating directly with users and enabling them to enter free text requests that naturally describe what they need or want to do.
With access to all of the powerful features of Interact (multiple flows, rules-based decisions, events handling, integration with external data sources, etc.) the IA is able to perform complex transactions and get requests resolved faster – all without need for intervention by a support agent.
Here's what the Intelligent Assistant might look like when used in a web-based Customer Support Center:
You can operate multiple Intelligent Assistant Domains simultaneously, each with its own frameworks and each accessing different Intent Flows, according to your service needs.
Note: The Intelligent Assistant needs to be set up specifically for each Interact account. Contact your Jacada Support representative to get started.