Major features and capabilities include:

◼ New File Menu

The Web Interaction Designer main toolbar now features a new File menu that places various Interaction functions in a single sub-menu, and providing a cleaner UI.

You'll find all of the familiar file tools, like New, Open, Clone and Publish here, as well as your list of Recent Interactions.

◼ Rules

The Web Interaction Designer now enables you to create account-based Rules, which can be used globally by any Interaction. A Rule is one or more sets of advanced logical conditions that can be evaluated during runtime. The Rule produces an output value which can influence the user workflow.

You use Rules to add real-time intelligence to runtime components and make Interaction flows more personalized and flexible. Rules can analyse a broad range of parameters that you define based on an account, user, or specific activity.


◼ Decision Points

Web Interaction Designer Decisions have been enhanced to make full use of the new Rules functionality. The enhanced navigation logic step is called a Decision Point.

Using a Decision Point is very similar to using its predecessor, except that the new functionality is much more intelligent and flexible.

For example, a Decision Point can now have more than a simple True/False outcome. Using enumerated Rules, you can create multiple exit points for a Decision Point, simplifying Interaction design and providing more possibilities for personalizing your Interactions.

A Decision Point can be based on either a global Account Rule defined using the Rules feature, or a local Rule defined for the current Interaction only.

Note: Any Decision steps that are found in your existing Interactions are automatically upgraded to Decision Points.


◼ Enumerated Type Variables

The Web Interaction Designer Admin Console now enables Admins to create custom Enumerated type variables, which add important functionality when using new components like Rule and Decision Points.

Enumerated types enable you to build objects with a predefined set of outputs, which can then be used by the Designer to perform logical analyses.


◼ Security Enhancements

  • Precautionary Lockout Mechanism. The Web Interaction Designer now provides a precautionary user lockout mechanism when the number of login attempts exceeds a configurable limit. For detailed information, see Security Lockouts.


◼ Additional Enhancements for this Release

  • Custom Types. In the Admin Console, Custom Variable Types are now called Custom Types. Custom Types can now be assigned as System Variables for use in any Interaction. (The ability to assign a Custom Type as for use in a single Interaction is not affected.)
  • System Variables. In the Admin Console, Interaction Variables are now called System Variables.